Here at Virtual Sales Limited we take your privacy and the processing of your personal data very seriously. Therefore, we have prepared this Privacy Notice where we describe our contact details, information regarding what personal data we process and what rights you have towards us and how you may defend them. Always feel free to contact our customer support if you have any questions about our processing of personal data or this Privacy Notice.

Contact Details to the Controller

Name of the company: Virtual Sales Limited
National company registration number: 4166899
VAT number: GB771496988
Country of operation: United Kingdom
E-mail address: andy@virtual-sales.com
Phone number: +44(0)1403 788480
Postal address: Afon House, Worthing Road, Horsham, West Sussex, RH12 1TL, United Kingdom

Link to customer support: https://www.virtual-sales.com/contact/

Contact details for the Controller’s responsible for personal data handling:

Name: Andy Dickens
Title: Managing Director
E-mail address: andy@virtual-sales.com<
Phone number: +44(0)1403 788480


What is personal data?

“Personal data” is any information relating to an identifiable or identified person (you as a user). An identifiable person is someone who can be identified, directly or indirectly, for example by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity.

Personal data which we handle

Your personal data may only be processed by us with your given consent, when it is necessary for the performance of a contract to which you are a party, or when it is necessary for our compliance with a legal obligation. The processing of the personal data, the specific purposes for the processing, the legal basis for the processing, and for how long we store your personal data, is described below.

Name

We collect and process your name when you have submitted it to indicate your interest in our services, and to ensure we can contact you. Furthermore, this is needed to ensure that our sub-contracted callers, who are responsible for calling your prospects regarding your services, are contacting the right person and are getting paid for their job. The processing is therefore necessary for the purposes of legitimate interests for us or a third party (our clients). Your name is stored securely with us for the time period of a campaign but up to two years. If you are a caller, your name is stored with us for as long as you are working for us.

Email address

Your email address is collected and processed by us to send you information about our services (based on you consent when you sign up) and, if you are a contracted caller, to inform you about new work. The legal basis for the handling of your email address is that it is necessary for the purposes of legitimate interest for us or a third party (our clients). This category of personal data is stored securely with us for the length of a campaign and two years thereafter.

Phone number

We collect and process your phone number to contact you as a prospect regarding our services when you have emailed us, or, if you are a contracted called, to inform you about new work. The legal basis for the handling is that it is necessary for the purposes of legitimate interest for us or a third party. Your phone number is stored securely with us for the length of a campaign and two years thereafter.

Payment details

Your payment details (bank account details) are collected and processed by us if you are a contracted caller, in order for us to be able to compensate you for the work you do for us. The legal basis for the handling is that it is necessary for our performance of a contract to which you are a party. Your bank account details are stored securely with us for as long as you work for us.

Professional details

We collect and process your professional details in order to target particular sectors for our clients with relevant products and services. It is therefore necessary for the purposes of legitimate interests for us or a third party (our clients). Your professional details are stored securely with us for the length of a campaign.

Summary of your rights towards us:

You as a user have the possibility to claim several rights towards us. Such rights are listed here and thereafter described in detail below. You find our contact details at the top of this Privacy Notice.

  • Right to be forgotten
  • Right to withdraw consent
  • Right to access
  • Right to rectification
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Right to lodge a complaint with a supervisory authority

Right to be forgotten

You have the right to request that we delete any personal data that we process about you. We will delete the data as soon as possible, but at least within one month’s time. If the personal data is needed for fulfillment of our contractual duties towards you or to preserve it with legal ground, we will however not delete the information until the data is no longer needed. We will also, without your explicit demand, delete such personal data that we have collected but do not longer have a lawful right to process. We will inform you about this, if it would occur.

Right to withdraw consent

You have the right to withdraw your given consent at any time. If you do so, we will erase such personal data which is not subject to any other legal ground than your given consent. The erasure will be done as soon as possible. Please note that your withdrawal of consent does not oblige us to erase personal data which is processed based on a contractual relationship or any other legal ground.

Right of access

You have, at any time, the right to receive confirmation from us as to whether personal data concerning you are being processed. You have also the right to access that personal data and to receive the following information:

  1. The purposes of the processing
  2. The categories of personal data concerned
  3. The recipients or categories of recipients to whom personal data have been or will be disclosed
  4. The envisaged period for which the personal data will be stored or the criteria used to determine that period
  5. The existence of automated decision-making and profiling

Right to rectification

You have, at any time, the right to demand us to correct any inaccurate personal data within a month’s time. You have also the right to complete incomplete personal data, taking into account our purposes of the processing, by the means of providing a supplementary statement.

Right to restriction of processing

You have, instead of demanding us to delete any data, the right to demand us to restrict our processing of your personal data. This may be achieved if

  1. You have reason to believe that the accuracy of the personal data is not correct, and the restriction shall be in place during a period that allows us to verify the accuracy of the personal data
  2. The processing is unlawful but you don’t want us to delete the personal data
  3. We no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims
  4. You have objected to processing concerning profiling or automated decision-making, whereby a restriction shall be obtained during the period when we assess whether our legitimate ground for the processing override your legitimate ground.

Data portability

You have the right to receive the personal data concerning you that you have provided to us. The personal data is obtainable in a structured, commonly used and machine-readable format. You also have the right to transmit such personal data to another data controller if the personal data is collected based on your consent or if the processing of the personal data is carried out by automated means. If we deem it technically feasible, you have the right to us transmitting the personal data to another controller.

Right to object

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you. This can be done when the personal data is processed as part of automated decision-making, including profiling, and direct marketing, if such processing would be carried out (see “Personal data that we process” above).

Right to lodge a complaint with a supervisory authority

You have, at any time, the right to lodge a complaint with a supervisory authority regarding our processing of your personal data. Regardless of where we carry out our business, even if it would not be in the member state which is your country of residence, you have the right to lodge your complaint to your national supervisory authority. Please follow to the link below to find the contact details to your national supervisory authority:

http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm

About this Privacy Notice

With regard to the General Data Protection Regulation (EU) 2016/679 (“GDPR”), we must disclose what personal data we collect and process about you, and for what purposes. In this Privacy Notice, you find all such information that we are obliged to inform you.

The Regulation in its entirety, in your language, may be accessed by following this link:

http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv:OJ.L_.2016.119.01.0001.01.ENG&toc=OJ:L:2016:119:TOC

Would you like to defend your rights, which are listed in this Privacy Notice, you may contact us using the contact information listed above.

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